Get in Touch With Us

Got a question about how we review casinos not on GamStop, spotted something that needs updating, or want to raise a concern about a listing? This page explains how to reach Non Gamstop Casinos and what you can expect once you do.

How to Reach the Team

The best way to contact us is by email at [email protected]. We read every message personally — there is no automated reply standing in for a genuine response. If you can, tell us briefly what your enquiry relates to (a specific casino, a bonus term, a technical issue with the site, and so on), as it helps us route your message to the right person and get back to you sooner.

We aim to respond within a couple of working days. During busier periods it may take slightly longer, but every message does get a reply.

What You Can Get in Touch About

• Questions about our reviews — If anything about how we assess casinos, bonuses or wagering requirements is unclear, ask us directly rather than guessing.
• Corrections — Casino terms, licensing details and promotions change often. If you believe something on the site is out of date or inaccurate, we want to know and will look into it.
• Content suggestions — If there is a topic around casinos not on GamStop, payment methods or sports betting that you think deserves more coverage, tell us what you had in mind.
• Partnership or editorial enquiries — If you work for a gambling operator, payment provider or affiliate network and want to discuss a working relationship, introduce yourself and outline the proposal.
• Concerns about gambling harm — If you or someone you know is struggling with gambling, mention this in your message and we can point you towards independent support such as GamCare or National Gambling Helpline services. We are not a support service ourselves, but we take these messages seriously and will not ignore them.

What We Cannot Help With

We are an independent research and review site, not a casino operator. That means we cannot process withdrawals, resolve account disputes, verify your identity documents, or influence how a specific site treats your deposit or bonus. If you have a live dispute with a casino, the operator's own customer support and complaints procedure is the correct first step, followed by whichever licensing body issued that casino's licence, where one applies.

Similarly, if your enquiry relates to self-exclusion, GAMSTOP registration or the UK Gambling Commission's rules for GB-licensed sites, we can explain how these generally work, but we cannot amend your exclusion status or make representations to a regulator on your behalf. GamCare and GAMSTOP itself are the appropriate contacts for that.

Before You Write In

A few details make it easier for us to help quickly:

• The name of the casino, bonus or article your message relates to, if applicable.
• Whether your question concerns a bonus term, a payment method, a game type or something else.
• Any relevant dates, since casino offers and terms can change without much notice.

You do not need an account with us or any personal gambling history to get in touch — general questions from readers who are simply researching non GamStop casinos in the UK are just as welcome as those from readers already using one.

Our Commitment to Accuracy

We rely on reader feedback as part of keeping our content honest and current. If something we have published turns out to be wrong, unclear, or has affected your understanding of a bonus, a wagering requirement or a withdrawal condition, we would rather hear about it and correct it than leave it standing.

Thank you for taking the time to read this far. We look forward to your message.